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Newton Inbound

The calls you miss still get answered.

After hours, lunch rush, all four lines busy — Sophia picks up, handles the call, and writes the outcome to your PMS.

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116

appointments booked by Sophia — one month, one 4-chair practice.

12:24 PM · all lines busy · ring 3Sophia picked up
"Hi, I need to move my son's appointment on Friday — something came up at school."
"Of course. Aiden's cleaning is Friday 3:30 — I have Monday 4:00 or Wednesday 3:15 next week. Which works?"
"Wednesday, thanks!"
→ Rescheduled · PMS updated · confirmation sent · 52 sec
The front desk never left the patient at the counter.
Trusted across the country
Missed calls · June · Location 040 to voicemail
Before Newton0voicemails a month — callbacks, phone tag
With Inbound0calls handled by Sophia, in the moment
0of them booked or rescheduled
0 hrsstaff time saved
0%logged with transcript

Coverage

Watch your voicemail go quiet.

Every call your team can't take becomes a handled call — booked, rescheduled, answered, or triaged. The math shows up in the schedule.

25%

fewer front-desk calls
Restorative Dental of Cambridge

Sophia as your IVR

“Press 1” becomes “How can I help?”

Callers say what they need; Sophia handles it or routes it. You customize what she owns and what always reaches a human — one rule per line.

Inbound · what Sophia handles
Booking, rescheduling, cancellations
Hours, directions, parking
Insurance & billing questions
Emergencies → warm transferHuman
Clinical questions → callbackHuman
→ Your policy, her script · change it anytime
This monthCalls Sophia resolved herself, no transfer needed.421
Warm-transferredEmergencies and clinical questions sent straight to a human.34
Avg. handleTime from pickup to a resolved, logged outcome.48 sec
After hoursCalls answered nights and weekends, when the office was closed.96
Call · 2:05 PM · escalation
"My daughter's tooth got knocked out at practice — she's bleeding a lot and I don't know what to do."
"I'm connecting you to our front desk right now — stay on the line. Keep the tooth in milk if you can."
Warm transfer to Ava · transcript and caller details attached
→ Transferred in 14 sec · nothing repeated twice

Judgement

Sophia knows when a human should step in.

Emergencies and upset callers are routed directly to your team with the full conversation and context, so no one has to start over.

From the owner's chair

“I stopped dreading lunch. Four lines, two people out — and every call still gets answered by someone who knows our schedule.”

RO

Renee Okafor

Practice Owner · Restorative Dental Group of Cambridge

After hours & weekends · June+$11.2k production
0calls answered nights and weekends
0booked before Monday morning
0 secaverage handle time
0sent to voicemail
0%logged with transcript

Onboarding

Start after hours. Expand when the transcripts earn it.

Sophia begins with the calls nobody was taking anyway. Every transcript is on the record — you widen her role at your pace.

Rollout · first 30 days
DAY 1After-hours forwarding on — Sophia takes what rings out
WK 1She learns your practice — hours, providers, parking, policies
WK 2After-hours and lunch coverage live, PMS write-back on
DAY 30Full IVR — “press 1” retired for good
→ Every call she takes is a transcript you can read

FAQ

Fair questions.

“What does Sophia sound like?”
A calm, unhurried person who knows your practice. Callers interrupt her, change their minds, ask twice — she keeps up.
“What happens when she doesn't know?”
She says so, takes a message, or warm-transfers with the transcript. She never invents an answer to a clinical or billing question.
“Is this HIPAA-compliant?”
Yes — encrypted calls, role-based access, signed BAA. Transcripts live with the patient record, not in a vendor silo.

One platform

Intelligence compounds.

Every module shares the same patient record. Add one, and every other module becomes smarter.

Newton PhonesTeam calls and Sophia's calls share one log, one set of KPIs.Explore →
Newton EngagePatients Sophia books get confirmed and reminded — fewer no-shows.Explore →
Newton InsuranceSophia answers eligibility questions on the call — verified, not guessed.Explore →

Works with your PMS

Dentrix

·

Eaglesoft

·

Open Dental

·

Curve

·

Denticon

·

Fuse

and more

Never send another caller
to voicemail.

Sophia picks up when your team can't — and writes it all down.

Book a Demo