Newton Phones

Every call, on the record.

One phone system for your team and AI, with every call visible, measured, and routed across your organization.

25%

fewer calls landing on the front desk — Restorative Dental Group of Cambridge.

Call routing · after hoursLive
Tracked number(512) 555‑0100
Patient filter
New patientno record ✓
Existing · has appointment
Sophia AI
Routed to Sophia
Ring group
Front desk · 3 rings
→ New patient, after hours → routed to Sophia · 0 rings to the desk
Trusted across the country

The call log

Every call answered. Every one logged. Visibility everywhere.

Whether handled by your team or AI, every inbound and outbound call lives in one log with a tag, direction, and call outcome. Nothing to reconstruct at the end of the day.

Calls
BostonJul 6 – Jul 13
ContactTime · TagsDir · Summary
Jordan Miller
(555) 654‑4654
Maple Street Dental
Today, 4:18 PM
New patientWill call back
OUTCaller requested information packet and will call back later.
Alex Carter
(555) 605‑5005
Maple Street Dental
Today, 4:01 PM
Appt mgmtReschedule
OUTOffice rescheduled appointment because provider became unavailable.
Sam Patel
(555) 504‑4004
Maple Street Dental
Today, 3:55 PM
CancellationBilling issue
INPatient canceled consult due to cost concerns.
Chris Nguyen
(555) 110‑0110
Maple Street Dental
Today, 3:19 PM
ExistingCost concern
INPatient concerned about out‑of‑pocket costs; no booking made.
Taylor Brooks
(555) 445‑5667
Maple Street Dental
Today, 2:58 PM
BookedStandard booking
OUTCaller verified insurance and scheduled a comprehensive exam and cleaning.

AI-native KPIs

Measure calls by what they produce.

Call metrics only tell you what happened. Newton tells you what mattered — every conversation scored as booked, resolved, or lost. And with Sophia Insights, you can chat with your call data to ask what’s driving the numbers.

Call performance · June · 12 locations+9pts booking rate
FEBMARAPRMAYJUN · booked-from-call
0%calls answered
0%calls that booked
$0production per call
0.0%calls flagged for coaching
"Cedar Park's booking rate trails the group by 11 points — most losses are insurance questions. Suggested: route eligibility calls to Sophia."

Routing

Built for groups with real call centers.

Centralized, location-by-location, or hybrid — the rules read the way you'd say them out loud. No phone-tree diagrams, no vendor tickets.

Routing · all locations
Ring front desk 3× → call center
Busy > 30 sec → Sophia picks up
Spanish callers → bilingual queue
After hours → Newton Inbound
Holiday schedule override
→ One rulebook · all 12 locations · edited in one place
This weekCalls overflowed from front desk to the call center.0
Picked upOf those, handled by Sophia once the call center was busy.0
RoutedSpanish-language calls sent to the bilingual queue.0
After hoursSent to Newton Inbound once the office closed.0

From the front desk

“We've seen about a 25% reduction in phone calls that end up with our front desk staff. It limits the number of things they have to juggle, and lets them give much better service to the patient in front of them.”

MV

Miran Velagić

Director of Finance · Restorative Dental Group of Cambridge

Front desk load · Q2 · one group25% fewer desk calls
Before Newton640 /wkcalls landing on the front desk
With Phones480 /wkthe rest routed, handled, or absorbed
0 secaverage hold time
0%transfers between teams
0calls without a logged outcome
Rollout · first 30 days
DAY 1Numbers port or forward — nothing changes for callers
WK 1Every call logging with recording, transcript, and outcome
WK 2Routing rules live — front desk, call center, Sophia
DAY 30AI-native KPIs on every location's scorecard
→ No new hardware · your numbers keep working the whole time

Onboarding

Go live in 30 days with no disruption to your patient experience.

Your numbers keep working the whole time. Newton comes up behind them — logging first, routing second, one location at a time.

FAQ

Fair questions.

“Do we keep our phone numbers?”
Yes. We port or forward them — callers notice nothing. From day one, every call is simply on the record.
“We already have a call center. Does this replace it?”
No — it routes to it. Front desk, call center, Sophia: one rulebook decides who picks up, and you write it.
“Are recordings HIPAA-compliant?”
Yes. Calls are encrypted, access is role-based, and we sign a BAA. Transcripts live with the patient record.

Works with your PMS

Dentrix

·

Eaglesoft

·

Open Dental

·

Curve

·

Denticon

·

Fuse

and more

Put every call on the record.

One system for team and AI — visible, measured, simply routed.