Question 1

How is Newton different from other AI receptionist tools?

Accepted Answer

Newton is an advanced patient communication platform, a phone and texting system that integrates with your PMS and is operated and managed by your very own AI receptionist for dentists that can take and make calls to keep your schedule full.

Question 2

What makes Newton’s AI dental receptionist unique?

Accepted Answer

Newton’s AI dental receptionist, Sophia, is the most advanced AI receptionist in dental. She is specifically built to bring in new production: outbound calls to reactivate your old patients, automated waitlist management to fill last-minute openings, and inbound conversion for missed or after calls. Plus, we give you unmatched visibility into the calls coming into your organization: new patient calls, existing patients looking to schedule, conversion rates on those calls.

Question 3

What does the implementation process look like?

Accepted Answer

Customers go live in 2–3 weeks through an onboarding process that involves dedicated support staff trainings until go-live.

Question 4

Can Newton’s dental AI communicate across multiple languages?

Accepted Answer

Yes, currently, our dental AI can communicate in English and Spanish. We are developing additional language capabilities.

Question 5

Can I trust Newton's dental AI with my data?

Accepted Answer

We take patient data and security seriously at Newton. We are fully HIPAA compliant. Our practices, security infrastructure, and policies are monitored in real-time via Oneleet.

Question 6

How long does implementation take?

Accepted Answer

Most practices are up and running within 2 to 4 weeks, including setup, AI training, and staff onboarding.

Question 7

Will Newton's AI dental receptionist replace my staff?

Accepted Answer

Our dental AI is designed to support your team, not replace them. It automate routine tasks so staff can focus on patient care and other high-value work.

Question 8

Can a dental AI receptionist handle multiple locations for a dental group or DSO?

Accepted Answer

Newton’s dental AI receptionist is designed to support multi-location dental groups and DSOs, providing centralized reporting and scalable communication across all offices.

Question 9

Can the dental AI receptionist help with after-hours calls for my dental office?

Accepted Answer

Absolutely! Newton’s dental AI receptionist is available 24/7 to answer patient calls, book appointments, and capture missed opportunities after regular office hours.

Question 10

What happens if Newton's AI does not understand a patient?

Accepted Answer

Our fail-safes ensure our dental AI immediately escalates any unclear conversations to a human receptionist, never disrupting patient experience.

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