Phone System
Physical Phones & Soft Phones
Provide your team with reliable desk phones for the office and unlimited softphone extensions for remote or hybrid staff. Enjoy seamless connectivity—wherever your team works.
Configurable Call Routing
Route inbound calls with ultimate flexibility. Direct callers to site-specific ring groups, departments, call centers, or straight to Newton’s AI receptionist, all based on the patient’s needs or request type.
Call Recordings, Summaries, and Tagging
Every conversation is automatically recorded, transcribed, and tagged by outcome for quality assurance and training. Access summaries and playback at any time to track patient experience and staff performance.
Text
Send and receive SMS or images through an intuitive portal, with AI ready to handle basic questions and conversations—keeping communication fast and convenient for patients.
Fax
Securely send and receive electronic faxes directly from the Newton platform.
Patient ID
Instantly pull patient data from your PMS during calls so staff can greet patients by name, access clinical details, and deliver a personalized touch every time.
